Privacy Policy

Your privacy matters to us. This policy explains how Classotechova Hub collects, uses, and protects your personal information when you use our investment application services.

Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services. This helps us deliver personalised investment guidance and maintain the security of your account.

Personal Information You Provide

Full name and contact details including email address and phone number
Financial information such as income, investment experience, and risk tolerance
Identity verification documents as required by Irish financial regulations
Investment preferences and portfolio objectives
Communication preferences and feedback you provide

Information Collected Automatically

When you use our platform, we automatically collect certain technical information to improve your experience and ensure security. This includes your IP address, device information, browser type, and usage patterns within our application.

How We Use Your Information

Your information helps us provide tailored investment services and comply with legal requirements. We process your data based on legitimate business interests, contractual necessity, and legal obligations under Irish and EU law.

Providing personalised investment recommendations and portfolio management
Processing transactions and maintaining accurate account records
Complying with anti-money laundering and know-your-customer requirements
Improving our services through analysis of user behaviour and preferences
Communicating important updates about your investments or our services
Protecting against fraud and maintaining platform security

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted partners and service providers who help us deliver our services, always under strict confidentiality agreements.

When We Share Information

With authorised third-party investment platforms and custodians for transaction processing
With regulatory authorities when required by Irish or EU financial regulations
With professional service providers including auditors, legal advisors, and IT support
In case of business restructuring, merger, or acquisition with appropriate safeguards

Important: We never share your personal information for marketing purposes without your explicit consent. All third parties we work with are bound by strict data protection agreements.

Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have specific rights regarding your personal information. We make it straightforward for you to exercise these rights.

Your Data Protection Rights

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct any inaccurate or incomplete information
Right to Erasure: Request deletion of your data where legally permissible
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Opt out of certain types of data processing

To exercise any of these rights, contact us using the details provided below. We respond to all requests within 30 days, though complex requests may take longer with appropriate notification.

Data Security and Protection

Protecting your financial and personal information is our top priority. We employ industry-standard security measures and regularly update our systems to guard against unauthorised access.

Security Measures We Implement

Advanced encryption for all data transmission and storage
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure data centres with 24/7 monitoring
Employee training on data protection and confidentiality
Incident response procedures for any security concerns

Despite our robust security measures, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal information only as long as necessary to provide our services and meet regulatory requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Account Information: Retained for the duration of your relationship with us plus 7 years for regulatory compliance
Transaction Records: Maintained for 7 years after the transaction date as required by financial regulations
Marketing Communications: Kept until you withdraw consent or for 3 years if inactive
Technical Data: Generally retained for 2 years for security and service improvement purposes

When retention periods expire, we securely delete or anonymise your information. Some data may be retained longer if required by ongoing legal proceedings or regulatory investigations.

International Data Transfers

While we primarily process your data within the European Economic Area, some of our service providers may be located outside the EEA. When this occurs, we ensure appropriate safeguards are in place.

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for transfers to countries with equivalent data protection laws
Additional security measures for transfers to countries without adequacy decisions
Regular review of international transfer arrangements

Cookies and Tracking Technologies

Our website and mobile application use cookies and similar technologies to enhance your experience, analyse usage patterns, and provide personalised content.

Types of Cookies We Use

Essential Cookies: Required for basic functionality and security features
Performance Cookies: Help us understand how visitors interact with our platform
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into user behaviour to improve our services

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some functionality of our platform.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address or via our platform.

The current version of this policy is dated 15th January 2025. Previous versions are available upon request. We encourage you to review this policy regularly to stay informed about how we protect your information.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data that we cannot resolve directly, you have the right to lodge a complaint with the relevant supervisory authority.

In Ireland, the supervisory authority is the Data Protection Commission. You can contact them at:

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 57 868 4757
Email: [email protected]

Questions About This Policy?

If you have questions about this privacy policy or how we handle your personal information, please contact our Data Protection Officer:

Classotechova Hub
Main St, Doon, Ballyconnell, Co. Cavan, H12 RY91, Ireland
Phone: +353 53 913 5279
Email: [email protected]

We aim to respond to all privacy-related enquiries within 48 hours.